When you are ready to set up a conference call account with the company of your choice there are certain questions that you're going to need to keep in mind.  Find out what type of commitment is required for their service.  For instance, if you have a 24/7 direct access toll-free number, is there going to be a service contract? Are you going to need to subscribe to their service for a minimum period of time such as six months are one year?  And if that is the case, is that going to be a problem for you?

 Also, is there a minimum charge or any kind of hidden charges?  Is there fine print somewhere that you did not see that is going to change the rate of the conference call from what you thought you are going to be paying?  If after reading through their web site, you do not see any other applicable charges, still ask the operator if there is any.

 Next, if you plan on conferencing on a regular basis, but you are not quite comfortable with a locked in monthly service agreement, will that company offer a customer rewards program?  For instance let's say that you have a prescheduled conference call one to three times per month.  Since this is prescheduled, you're going to usually pay your setup fee and then the cost of the time do you use.  But if you are returning customer, and you use this company over and over, do you earn some type of points/credits toward something such as free minutes for conference calling and/or software?

 If you still have questions, compose an e-mail and send it to customer service of the company you're considering.  Usually writing an e-mail for most people is better than calling for these types of questions as it helps you focus on the structure of the question, therefore allowing customer service to better answer it for you.